Refund Policy
Understand our refund policies and how to request refunds for event tickets purchased through Wagwaan.
Standard Refund Policy
Up to 7 days before event
Full refund minus processing fee
Last Minute Cancellation
3-7 days before event
75% refund
Day of Event
Less than 3 days before
No refund available
Event Cancellation
Cancelled by organizer
Full refund guaranteed
How to Request a Refund
Submit Request
Contact the event organizer or use our refund request form
Review Process
Your request will be reviewed within 2-3 business days
Refund Processing
Approved refunds are processed within 5-7 business days
Confirmation
You'll receive confirmation once the refund is complete
Special Circumstances
Weather Cancellations
If an outdoor event is cancelled due to severe weather conditions, attendees are eligible for a full refund or event rescheduling.
Medical Emergencies
Refunds may be considered for medical emergencies with proper documentation. Each case is reviewed individually.
Government Restrictions
Full refunds are provided when events are cancelled due to government health or safety restrictions.
Important Notes
- Processing fees (typically 3-5% of ticket price) may be deducted from refunds
- Refund policies may vary by event organizer - check individual event pages
- Refunds are processed to the original payment method used for purchase
- Bank processing times may vary and are outside our control
Need Help with a Refund?
Our support team is here to help you with your refund requests and questions.